SHIPPING & DELIVERY
How long does delivery normally take?
As for processing time, we may need 3-5 business days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time.
As for delivery time, we will inform you with an email after shipment so please check your e-mail or your phone Message for more details.
STANDARD SHIPPING（EUB): 10-13 Business Days to be delivered.
EXPRESS SHIPPING（USPS): 8-10 Business Days to be delivered.
Handing time = 5-7 Business days
Transit time = 10-13 Business days
Notes：For US/UK/AU Delivery time (about 15-20Business Days) = Handling time + Transit time.
For CA, it usually takes 7-10 business days to be delivered.
For other areas, it usually takes 20-30 business days to be delivered.
2 I still haven’t received my package. Where is my order?
Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check your order e-mail or SMS for details.
If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Care Team with Live Chat or Customer service for further help. Customer service email is [email protected]
3 Why was my package returned?
There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
Please go to your order e-mail for the shipping information to find the tracking number first and contact the shipping company for more information.
You may also contact our Customer Care Team with Live Chat or Customer service for email is
4 How can I track my order?
Please check your order -email or SMS for "Track Your Order" for more details. It may take 3-5 days to see any activity once it has shipped out from our end.
Please allow some time for the courier to update the latest tracking info after reaching the next station.
5 Why it shows that my tracking number is invalid?
If there is a tracking number, it means that the parcel has been shipped out.
The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center by plane. Then each shipping company will pick up parcels from airport. Once they have scanned those parcels, the website will update the tracking number. It may take 3-5 days to see any activity once it has shipped out from our end.
Please allow some time for the courier to update the latest tracking info after reaching next station.
6 Is there any additional fee beyond purchase?
Normally, our customers would not be charged any tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. There is almost no such situation. If it happens, please contact us and we will compensate.
7 Why does it shows my package has been delivered but it hasn’t?
Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID. Tracking number can be found in your order e-mial by click “View Your Orders”
If you still cannot find your package, please contact our Customer Care Team with e-mail Please go to your order e-mail for the shipping information to find the tracking number first and contact the shipping company for more information.
You may also contact our Customer Care Team with Live Chat or Customer service for email is [email protected] or iMessage!
8 I still haven’t received my package. Where is my order?
Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details.
You’ll be able to follow your order as it’s been sent with trackable service. Tracking number can be found in your order e-mail by click “View Your Orders”
If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Care Team with e-mail Please go to your order e-mail for the shipping information to find the tracking number first and contact the shipping company for more information.
You may also contact our Customer Care Team with Live Chat or Customer service for email is [email protected] or iMessage!
9 How can I deal with my package if I do not want it because of the customs taxes?
Normally, our customers would not be charged tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. As per our policy, customers need to afford the tariffs, so please contact the local customs office to get your parcel first. If you do not, there is a high possibility that your parcel be destroyed but not returned.If this happens, please contact us and we will compensate you.
10 Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions:
(1) Items are in different warehouses.
(2) Different items need additional preparation
Due to the impact of the epidemic, the time for the order to be delivered to you will be different from the estimated time by 5-15 days.